We offer a free technical support by e-mail. The response time is usually within 12 hours or faster, depending on your time zone.

Please make sure to include:

Your name
Product name and version
Your order number (absolutely required for registered users - we reserve the right not to serve a specific request without order number provided)
Operating system (Win9x/NT/2000/XP/Vista/7/8 or Mac OS X Tiger/Leopard/Snow Leopard/Lion/Mountain Lion)
Your antivirus or antispy software installed (if any)
A detailed description of the problem

Please give us as much information and details as possible, we sincerely appreciate your time.

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