Software Support

If you encounter a problem, please, follow these steps:

1. Check the list of Top TipS tips below before contacting support.
2. If is a newer version is available, then download it from our  downloads page and install it.
3. If you are not able to solve your problem then contact us with your questions. The contact information is at the bottom of this page.

Top Tip #1 - How to get keystroke logging working in IE7/Vista

Just disable "Protected mode" in Internet Explorer or turn off UAC (user account control). Internet Explorer may show you the warning, that "Protected mode is disabled", but it also can be turned off. 

Top Tip #2 Extra installation step if you have MULTIPLE USER LOGONs

• Reboot the pc into the safe mode (tap F8 repeatedly during boot/startup)
• Log in as admin
• Right-Click the BPK folder (or the folder you renamed it to)
• Click on properties then on security
• Click on EVERYONE and select FULL CONTROL

Top Tip #3 Two different ways to get into SAFE MODE.

1. Reboot your computer, tap the F8 key repeatedly as you reboot, a menu appears, boot from your hard drive into regular safe mode. Rebooting again gets you back to normal mode.
2. Click on START then RUN then type in MSCONFIG then click on BOOT.INI and select SAFEBOOT. Restart and you are in SAFE MODE. To get out of safe mode, select NORMAL STARTUP instead of the SELECTIVE STARTUP OR... Uncheck SAFE BOOT under BOOT.INI

Top Tip #4 Un-Installing

Un-installing should be done when you either no longer wish to use the program, or if you have set up your remote logging to send you un-encrypted logs which can be viewed without the keylogger remaining on your own computer. Here are a few methods to do that:

Method #1:
If your BPK icon is not in your system tray near your clock, press your hotkey (CTRL ALT J by default, but also try CTRL ALT L)
Right click on the Blue, yellow, and red icon in the lower right of the screen near the clock
Click on OPTIONS and on the GENERAL page
Make sure that the RUN ON WINDOWS STARTUP box is NOT checked
Click UNINSTALL THE PROGRAM near the bottom of the screen
REBOOT your computer.

Method #2: find the file bpkun.exe and execute it.

Method #3: boot into SAFEMODE by tapping F8 as you reboot (See Tip #3 for another way to get into Safe Mode). Once in safe mode, find and delete the c:\programfiles\bpk folder, and if that does not exist, look for any files on your computer that begin with the letters BPK and delete them.

Top Tip #5 Re-Installing

• Re-installing should be done to upgrade to a new version or to replace a previously installed version's setup. There are many ways to do this, but here is the recommended method:
• Press your HOTKEY to get your program icon up
• Right-Click on the icon
• Go to your GENERAL OPTIONS
• UNCHECK "Run On Windows Startup" and click OK
• Right-Click on the icon again
• Go to GENERAL OPTIONS again
• CLICK on "Click Here To Uninstall Keylogger"
• Click OK then REBOOT your computer
• Go to www.blazingtools.com and select your file from the DOWNLOAD list to RE-Install.

Top Tip #6 Registration problems

• When a registration code fails, it is almost always because the user did not enter the username exactly as it appeared in the e-mail with the registration code.
• The username is case sensitive and is typically in the format of

  Firstname Lastname

  With the first letter of each name capitalized. Occasionally, the username is all uppercase or all lowercase.

Top Tip #7 Internet Explorer is slow

• This problem is VERY common, and there is only one solution. Surprisingly, the solution is not well known. In Internet Explorer, click on TOOLS - INTERNET OPTIONS - ADVANCED
• Next, go down one line below where it says ENABLE PERSONALIZED FAVORITES MENU. This next line will say ENABLE THIRD PARTY BROWSWER EXTENSIONS (REQUIRES RESTART).
• UN-check the box next to that line. A restart is NOT necessary. There is a lot of software which adds its own garbage into your Internet Explorer. This often leads to crippling your Internet Explorer browser - and why many people then dump IE and start using a different browser. This one setting change is often a miracle fix.

Top Tip #8 Ghost menus with DELL video cards

• DELL is a huge producer of pre-configured computer systems. Because of their high volume and buying power, they do many things to cut costs and to make their hardware and software proprietary. This not only increases their profits, but it allows them to lower their prices, take a larger market share, and force the consumer to use Dell parts and service because their products are not entirely compatible with retail products which must work in any system - not just Dell's systems which have cut corners. ANYWAY.. one problem with this is a video defect in which some menus vanish for no reason. Here is the solution.

1. Click on CONTROL PANEL
2. Click on DISPLAY
3. Click on APPEARANCE
4. Click on EFFECTS
5. Either UNCHECK the Transition Effect box OR change it from Fade Effect to Scroll Effect.
6. Restart your computer

Still have a problem?

• Your name
• Product name and version
• Registration number
• Operating system (Win95/98/2000/NT/XP)
• A description of the problem

Please give as much information and details as possible, we sincerely appreciate your feedback. We will do our best to fix the problem in the next program update, free for all registered customers.

Contact us:

Support by phone: 1-727-369-0716

Support email: click here

When contacting support, PLEASE ask your questions in ENGLISH.

Some international versions of our products may have different codes than the code you received. If that is the case, send a message including your current USERNAME and REGISTRATION CODE, and the proper code for your international version will be sent back to you.

Below is a FREE online utility to TRANSLATE your message before sending and to read the ENGLISH reply:

Click here to translate...

Blazingtools Perfect Keylogger Stealth Guide

1. General check the following items:
   • Run on Windows startup.
   • Dont show the program icon at startup.
   • Choose a hotkey combination:
   • You may choose your own combination (example: Ctrl + Windows Key + Alt + R). Whatever hotkey you select, the LAST key pushed in the combination has to be the letter. Many people have a habit of pressing the Windows Key last. Before using the Windows Key, make sure your keyboard HAS a Windows key. It looks like a flag made up of four squares. If the remote computer does not have a Windows Key, then it is nearly impossible to access the keylogger. Not all keyboards have the Windows Key.. and almost nobody ever pushes it.
   • Hide the program from Ctrl + Alt + Delete.
     Do not check the option Make the program invisible in the windows startup list ! Because after an incorrect shutdown Bpk will not load! The only boxes you should see checked are both boxes at the top (run on windows startup...) and the first of the three boxes at the bottom.
   • All the other items in the general tab should be left unchecked. If you check the 3rd box at the bottom, it will convert the install from a regular install to a stealth install. It will then clear that box. If you check that box again, it will give you a warning that you have already done that.
2. Logging:check the following items:
   • Set a password.
   • Keep in mind that you will have to enter that password yourself quite often.. so keep it as short as you feel comfortable with.
   • Monitor only online activity. Most of us are only interested in online activity. Checking this option will increase safety.
   • Enable chat logging (if needed).
   • Use progressive method of keystroke interception. Most of the time this is not needed, but it will not do any harm if you leave it checked. You may check all the other items in the logging tab, but most of them are not needed. Before you make a Remote Installation Package make sure you press the Clear Log button.
3. Screenshots:Be careful with screenshots in a remote install. Each screenshot is typically 100k which is relatively huge compared to any text log. If either your remote or local computer is a dialup computer (not broadband cable or DSL) then do not select screenshots. They will decrease safety when combined with FTP uploading and will also dramatically increase the logsize! A big logsize is not so nice because many webhosting service companies have set a monthly bandwith limit. A dialup computer might not be able to send those pictures out fast enough. Set the screenshots to auto-delete after a specified number of days so that if they do not get sent, they will not accumulate on the computer.
4. E-Mail:The FTP method is more secure, however only about 1% of computer users know how to work with FTP. Webmasters are usually familiar with how to use the FTP method. For everyone else... use the E-Mail option.
5. FTP:check the following items:
   • Try to upload logs by FTP every 30 minutes (you can adust the time interval here).
   • Do not check Visual log.
   • Log file format: choose unencryptedso you don't need the log viewer
   • Upload only when logsize is more than ##Kb. 30 should be a nice value when Screenshots are disabled. It is always nice if you do not have too many upload folders in your FTP account.
   • Stealth uploading using Internet Explorer.
   • Clear logs after successful uploading.
   FTP server:
   Bravepages.com and 0catch.com are good choices for free FTP accounts.
   If you are registering for an account, be sure that you do not use your real personal information like address, phone number etc. This avoids any possibility of tracing back to you. Be sure to set a Remote directory that looks innocent like /Favorites and also check Use passive mode in the FTP server options menu.

• Alerts:If you use FTP instead of email, you cannot use the Alert feature.
• Targets:choose enable logging in the following applications only. The less applications are chosen here the more stealth Bpk will be. How to set the applications will speak for itself, but use by application and by window title together (as a backup).
• Notification:Do not use this!
• Now press the Hide program icon button and select not to be asked again to hide it.

Remote Installation Guide

1. Install new or update existing keylogger on the remote computer.
2. DO NOT CHECK THE OPTION NOTIFY ME WHEN THE INSTALLATION PACKAGE WILL BE LAUNCHED! In many cases this will raise a firewall alert on your victims computer when he opened the package. This will cause suspicion and we do not want that!
3. Close antispyware programs, antiviruses and firewalls on package start.
4. Specify the program to combine it with the keylogger. When you click on BROWSE, you will see a box that says Files of Type and the default is Program Files . Change this to All Files .
   
5. Install to the following folder on the remote computer. Leave this as it is by default. Do not put anything in here.
6. Download and run the file from the following url is unnecessary and not recommended.